Resolving franchising disputes

If a dispute occurs between you (the franchisee) and the franchisor and it cannot be resolved, the Office of the Mediation Adviser (OMA) may be able to assist you. The OMA has a specialist panel of mediators across Australia who are trained in mediation and have commercial experience. There is a fee once the mediator is appointed.

What to do…

  • Visit the Office of the Mediation Adviser to discuss your mediation options.   
  • See the Dispute resolution page under our Fair trading topic for information on dispute resolution and handling.
  • Consult a business adviser or solicitor for advice.

 

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