On 1 January 2011, the national Australian Consumer Law (ACL) came into effect. It’s important that you’re aware of the changes to consumer laws and how they affect your business.
The ACL replaced 17 existing federal, state and territory consumer laws, including:
- standards of business conduct
- unfair contract laws
- harmful business practices
- the regulation of specific types of business-to-consumer transactions
- basic consumer rights for goods and services
- the regulation of consumer product safety.
The laws are administered and enforced jointly by the Australian Competition and Consumer Commission (ACCC) and the State and Territory consumer protection agencies.
