The Competition and Consumer Act 2010 (CCA) (formerly known as the Trade Practices Act 1974) applies to just about every aspect of a business - for example, advertising, price setting, and transactions with other businesses or consumers. Complying with the CCA minimises the risk of breaking the law and may actually improve performance by giving your business a competitive edge.
Businesses of all types can benefit from putting in place measures aimed at improving relations with their customers. If you want to:
- improve your customer relations
- enhance your reputation
- effectively assess and manage risks
- avoid the costs of legal proceedings
- increase your staff awareness about fair trading laws
then consider establishing your own compliance program.
