Dispute resolution in your state or territory 

Australian Capital Territory

• Office of Fair Trading 

New South Wales

• NSW Fair Trading  - Handling complaints 

Northern Territory

• Consumer Affairs  - Consumer complaints and disputes 

Queensland

• Office of Fair Trading  - Handling complaints 

South Australia

• Consumer and Business Services  - Handling complaints 

Tasmania

• Consumer Affairs and Fair Trading  - Advice and complaints 

Victoria

• Consumer Affairs Victoria  - Resolve a dispute 

Western Australia

• Consumer and Employment Protection  - Complaint handling guidelines for traders