To help you understand your obligations to your customers under the new Australian Consumer Law, the Australian Competition and Consumer Commission (ACCC) has released a series of videos covering the 12 consumer guarantees.
The videos answer questions including:
- what does the new regime mean?
- what protections does it offer?
- what obligations does it involve?
There are also a number of other resources available from the ACCC to help you understand the changes, including:
The new law comes into effect from 1 January 2011.
For more information about the changes and how they will affect your business, visit the ACCC website.
For more general information on the new law, visit the Australian Consumer Law website.
