The Small Business Support Line has celebrated its 20 000th call following its recent first birthday. Its popularity amongst small business owners is accredited to its ability to act as a one-stop shop for advice, referrals and support on a variety of business topics, including:
- finance and cash flow management
- marketing and promotion, and
- business planning and diagnostic services.
As well as providing support to those establishing or running a business, the Support Line is responsible for the Small Business Credit Complaints Clearing House. This service provides an avenue for small businesses to direct their issues about access to and the cost of bank finance.
The Support Line is open from 8:00 am to 8:00 pm (Australian Eastern Standard Time), Monday to Friday. It is closed on Australian National Public Holidays .
If you need an interpreter, please call the Translating and Interpreting Service (TIS National) on 13 14 50 and ask them to telephone the Small Business Support Line on 1800 77 7275.
The National Relay Service (NRS) is a phone solution for people who are deaf, or have hearing or speech impairment. You can contact NRS on 13 36 77 for TTY services, or 1300 555 727 for Speak and Listen (SSR) services.
For Support Line user statistics, visit the Small Business Support Line Quarterly Report page. To contact the Small Business Support Line call 1800 77 7275 or email sbsl@innovation.gov.au.
