Digital Solutions

[Image appears of a view looking through grass at a sunrise as the camera pans right, and shows a grass seed head, and then image changes to show Daniel McCullough working with a colleague]

Daniel McCullough:  I've linked into the Digital Solutions program to get knowledge and education to better improve my business.

[Images move through to show a side profile of Daniel talking, a medium view of Daniel talking to the camera, and then a close view of Daniel talking to the camera, and text appears: Daniel McCullough, Owner, Pharus Wellbeing]

Accessing the Digital Solutions program allows you to access reputable mentors and get reputable information for a fraction of the price.

[Images move though to show a “Pharus Wellbeing” leaflet, a medium view of Daniel talking and

showing documents to a colleague, and then a close view of Daniel pointing at the documents]

The name Pharus comes from the Latin word for lighthouse. A lighthouse is a beacon of support.

[Images move through to show various views of Daniel talking to the camera, Daniel talking while using a laptop, a rear view of the laptop video chat with Daniel talking in the group chat screen]

Our mission is to provide mental health education, awareness and training for communities, organisations, sporting clubs across Australia.

[Image changes to show a side profile of Daniel talking]

There's a lot of different digital tools that I lean on.

[Images move though to show the laptop video chat screen with Daniel talking, side profile of Daniel talking, and then Daniel’s hands moving up and down as he talks]

I was looking at ways of how can I continue to engage with clients, people who have come to my courses.

[Music plays as image changes to show a medium view of Daniel talking to the camera, and then the image changes to show the camera panning in to show Daniel working on a computer]

I was able to get that guidance from some of the mentors and look at creating a newsletter.

[Images move though to show a screen of a website of traffic graphs, “Operations and Client Management” hand written poster on a wall]

Some of the greatest benefits I've seen is, is there's been an increase in engagement and increase in traffic to my website.

[Images move though to show “Shining Light – Vol 9” on a laptop screen from the Pharus Williams website, and then the screen minimizing to show a graph]

[Image changes to show a close side profile of Daniel working on his computer, and then image

changes to show the “Digital Solutions – Australian Small Business Advisory Services” website]

This was a side business. What I've been able to achieve is transition into full time.

[Images move through to show various views of Daniel talking to the camera, a “Crisis Intervention

Brisbane” website scrolling through, and Daniel working at his desk as the camera pans out]

Having more knowledge to how to use digital solutions gives me time, time for bringing in more business, bringing in more clients or time to support my clients better.

[Images move through to show a medium view of Daniel talking to the camera, a close view of Daniel talking to the camera, and then Daniel walking along outside with is laptop smiling]

I'd call myself an expert facilitator, expert trainer. I am not an expert business owner, I'm still learning.

[Image changes to show a close side profile of Daniel smiling, and then image changes to show a medium view of Daniel talking to the camera]

The Digital Solutions program is my own lighthouse in a way for small business.

[Image changes to show a medium view of Daniel holding his laptop and smiling, and then a close view of Daniel smiling as camera pans right]

Whether you're digitally savvy or starting from scratch, the Digital Solution program can cater to anybody.

[Image changes to show a blue screen with the Australian Government Coat of Arms, and text appears: Digital Solutions, Australian Small Business, Advisory Services, For more information visit business.gov.au/digitalsolutions]

Give it a go. There's nothing to lose.

[Music plays]

[Music plays as an image appears of a close view of lemons in a bowl and then image changes to show a close view of bottled products on a shop’s shelf]

[Image changes to show a close view of various relishes on a shelf, and then image changes to show a wide view of Claire Fuller standing in front of the “Sticky Rice Cooking School” building]

Claire Fuller:  As a business owner, you wear many hats.

[Images move through to show various views of Clair talking to the camera, and then a knife being used for dicing food, and text appears: Claire Fuller, Owner, Sticky Rice Cooking School]

You have to be the creator, the director, the leader, the HR person, the sales, the marketing, finance.

[Images move through to show a prawn being skewered, a hand grater being used to grate cucumber, a female’s face smiling, cooking students smiling and laughing around a table]

It's crazy. You just can't be an expert in all of those. So we really do need assistance.

[Music plays as images move through to show a knife being used to dice onion and then the onion being scraped into a bowl, and then Claire talking to a cooking student]

[Image changes to show a close view of a dark liquid pouring from a bottle, and then image changes to show Claire emptying a bottle of clear liquid into a bowl]

I saw that there was a workshop on digital solutions.

[Images move through to show fruit and vegetables on a plate, Claire talking with her male mentor in the kitchen, Clair talking, and then the male mentor talking]

I was able to go along to that in our regional area, and that was where I was connected with a mentor.

[Images move through to show views of Claire and her mentor in conversation while looking at a

laptop screen scrolling through, and views of a Smartphone QR code being used to register]

We were able to look immediately at the things that we could do that were going to give us a return straight away, things like implementing software, changing up the way that my website worked, and implementing the QR code where people can check in and register when they arrive.

[Images move through to show a “Thai food” book, a hand pointing at the laptop’s screen showing a website, and then a screen showing an order]

I've got a CRM system now that feeds from any interactions that I have with customers.

[Images move through to show a side profile of Clair talking, a lap top screen scrolling through a “Class Booking Form” website, and then a side profile of Claire’s mentor talking]

I'm able to nurture those relationships and to add value to those customers.

[Images move through to show Claire talking, hands operating and pointing at a laptop screen, and then various views of Claire talking to the camera]

I think the biggest things that have made a difference is the analytics that I now have access to, to make better business decisions.

[Images move through to show three students cooking with Claire and her mentor, shrimp skewers cooking, Claire laughing with students while cooking, and then bay leaves dropping into a wok]

You need to be pulling every lever you possibly can to optimise your business.

[Images move though to show Claire with a female watching contents tossing about in a wok, and

then a scraper being used in the wok as it continues the tossing motion]

You have to stay visible and keep up with the technology.

[Image changes to show a hand dropping coriander onto a plate of food, and then image changes to show Claire taking a photo of the food while standing beside the mentor and students]

The Digital Solutions program has made sure that I feel equipped, confident and supported.

[Image changes to show medium view of Claire talking to the camera, and then a close view of Claire talking to the camera]

I'm invested knowing that what I do is actually going to make an impact.

[Image changes to show a medium view of Claire standing with her laptop and smiling at the camera in front of a Buddha statue]

I can be very targeted and then wow, you see the results.

[Music plays as image changes to show a blue screen with the Australian Government Coat of Arms, and text appears: Digital Solutions, Australian Small Business, Advisory Services, For more information visit business.gov.au/digitalsolutions]

[Music plays as image appears of a close view of a paintbrush, and then image changes to show a wide view of Khirullah Walid Odda stirring paint in a bucket]

[Image changes to show a close view of Khirullah talking to the camera, and then a wide view of Khirullah talking to the camera, and text appears: Khirullah Walid Odda, Owner, Illawarra in Colour Painting]

Khirullah Walid Odda:  As the owner of a small business, the toughest aspect for me is language.

[Images move through to show Khirullah picking up a container of paint, Khirullah’s shoe stepping onto the ladder, Khirullah at the top of the ladder, and then Khirullah talking to the camera]

I was worried to open a business but because I have someone to help me who also speaks my language, it’s allowed me to move forward and believe in myself and not be scared.

[Images move through to show Anas Khawam talking to the camera, painter’s tape being pulled and breaking, and then Khirullah rolling painter’s tape down a wall, and text appears: Anas Khawam, Mentor, Digital Solutions]

Anas Khawam:  Khirullah has started a painting business. He approached Digital solution. He want to be found.

[Images move through to show Khirullah painting with a long-handled paint roller, Khirullah making coffee and then taking it to a table]

He was looking for opportunity for his business to expand. So we had sessions.

[Images move through to show Khirullah’s hand pouring coffee into a cup, Anas talking, views of Anas and Khirullah talking and looking at laptops, and then Anas’ hand pointing at his laptop]

I explained to him how to use AI to design his first website. Even how to use AI to do posting on the social media.

[Images move through to show Khirullah listening to Anas, Khirullah’s hand picking up his smartphone, and then Khirullah using his smartphone]

Khirullah Walid Odda:  I became a part of the Digital Solutions program so I can learn new technology and how I can use it for my business. I’ve learned how to use Facebook.

[Image changes to show Khirullah scrolling on his smartphone, and then image changes to show a laptop screen scrolling through the Illawarra website]

I ‘ve learned how to use the essential tools to operate my website and how to design it.

[Images move through to show various views of Anas talking to the camera, Anas pointing at the laptop screen, Anas talking to Khirullah, and then Khirullah listening]

Anas Khawam:  The five pillars of Digital Solution program is enhancing the awareness of digital for small business, enhancing the websites for business, working on social media and digital platform.

[Image changes to show a laptop screen featuring part of the Illawarra website, and then image changes to show Anas talking to the camera]

Working on the business software and cybersecurity.

[Images move through to show the laptop screen buffering, Anas’ hand pointing at the laptop screen, and then Anas talking to the camera]

The cybersecurity aspect is very important in all type of businesses.

[Images move through to show Anas’ hands using the laptop, Khirullah watching and listening and then talking with Anas]

Owners must be educated and learn more how to protect their business and data.

[Images move through to show various views of Khirullah talking to the camera, and then various views of Anas walking and talking with Khirullah who is carrying painting equipment]

Khirullah Walid Odda:  Thank you to the Digital Solutions program, I know my business is going to continue to grow.

[Music plays as image changes to show Khirullah talking to the camera, and then image changes to show Anas and Khirullah smiling together and then turning to face the camera]

Sign up for Digital Solutions. You will get the benefit.

[Music plays as image changes to show a blue screen with the Australian Coat of Arms, and text appears: Digital Solutions, Australian Small Business Advisory Services, For more information visit business.gov.au/digitalsolutions ]