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Providing excellent customer service
This webinar is designed for WA small business owners and operators looking to improve their customer service skills.
Webinar for WA businesses
- Event organiser:
- WA - Small Business Development Corporation
Customer service is more than getting the job done. If your business environment is hectic, it can influence the way you engage with clients and impact on their experience.
This workshop looks at customer service standards and provides concepts, tools and techniques to help you deliver positive customer service experiences that leave a lasting impression with customers.
Main topics covered:
- understanding customer experience
- the CARING model of behaviours and standards
- building rapport
- developing client relationships that last.
- Cost:$20.00
- Date:Mon 13 May 2024
- Time:9:30 am - 12:30 pm AWST
- Location:Online
Register for this event through Small Business Development Corporation
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