Our accessibility action plan

In keeping with WCAG 2.0 compliance and standards, we are committed to providing an accessible website to the widest possible audience.

To honour this commitment, we have developed an Accessibility Action Plan, and are continuously reviewing our content, policies and processes to improve accessibility and usability.

Where we’ve come from

Some of the changes we’ve made as part of our accessibility review and website redevelopment include:

  • Making our website responsive and scalable so that it changes depending on the device you are using.
  • Updating our videos to ensure we have captions and the video controls are accessible to keyboard users.
  • Ensuring our labels on form fields are accessible to screen reader users.
  • Ensuring our most popular content pages are structured correctly and in a logical order.
  • Providing our web team members with the skills, knowledge and tools they need to produce accessible content.

Where we’re headed

There are areas within our website that are currently not completely accessible. We are aware of these areas, and are working to implement accessible solutions. Plans are underway to ensure our documents are accessible and our tools are optimised for customers.

We are continuing our audit of content pages to ensure they are in logical order and structured correctly.

Downloadable documents and spreadsheets

Our website has a number of documents that cannot be provided in HTML web page format. To help our customers to download and share web content, some documents are available in Portable Document Format (PDF). We’ve taken steps to ensure, where possible, that alternative formats are available, including WORD (DOCX).

We are aware of downloadable documents that are currently not accessible and are working to address this. These include some programme content and PDFs.

We are working on improving our PDF and WORD files to ensure they have the following accessibility features:

  • correct reading order
  • alternate text for images
  • correct title
  • tagging
  • bookmarks.

To view our templates you may need to download additional free software, including:

Microsoft Excel

Some downloads on our site are Microsoft Excel documents by necessity. These don’t comply with WCAG 2.0 Single A, but in response to a strong customer demand we have kept these templates available on our site. They include:

  • balance sheet
  • break even point calculator
  • cash flow statement template
  • profit and loss statement template
  • start-up costing template.

We have attempted to replicate the information provided in these Excel spreadsheets within our content.

Our aim for downloadable website content

Wherever possible, we’ve provided the information contained in our Word, PDF and Excel downloads in web page (HTML) format to ensure our customers have access to the same information that is provided in the downloads. You’ll find that much of the business information in our downloadable documents is also available in our Business topics or the Templates and downloads section of our website. We are continuing to work towards this aim for all content on business.gov.au.

So that you can access our content offline, we provide print friendly style sheets for ease of printing.

Thanks for your feedback. If you have any ideas on how we can improve, we'd love to hear them.

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