Tips in an emergency

To help you manage your business during times of crisis, we have put together the top 10 tips in an emergency.

1. Think safety first

It's important to listen to the advice of your local authority if you need to evacuate. Be aware that you may not have access to services such as electricity and water after receiving an evacuation order.

For emergency warnings in your area, find resources in your state or territory.

2. Know your emergency risks

To help you prepare for any immediate emergency risks, keep in touch with the government by using social media channels and related websites, such as:

3. Fire and flood proof your storage

If your business location is prone to natural disasters, it may be worth investing in a weather proof safe for all your important documents.

If possible, scan your documents digitally and store them on a handy USB drive for convenience. You could also consider hiring a space in a safer location to store your important documents.

4. Assess the impact on your business

If a natural disaster impacts your business, the Business recovery checklist can help you to:

  • assess the full impact on your business
  • prioritise your efforts in your business recovery
  • understand what you need to consider before you can return to business as usual.

5. Stay, pause or exit?

Once you have assessed the impact on your business, you'll have to consider what it will take to recover your business.

If you're not sure your business can recover, it's a good idea to seek advice and support:

If there is no option but to exit your business, our information on exiting can help you understand what you need to do.

6. Re-establish your business

It's a good idea to start a database of customers when you first begin your business. Make sure you comply with privacy regulations by keeping their data secure and letting them know what you'll use it for.

You can use the database to let your customers know when you have recovered from emergencies.

7. Help your employees

If a natural disaster affects your business, it is likely to impact on your employees too.

Do you need to pay your employees when they're not working due to severe weather? For useful advice, read the Fair Work Ombudsman's Pay during stand down & severe weather.

You and your employees can get help from personal counselling services, and may be eligible for the Australian Government's Disaster Recovery Allowance (DRA). The DRA provides short-term income support to people with a demonstrated loss of income as a direct result of a major disaster.

8. Seek advice to boost your recovery

A range of small business services can advise you on business recovery:

9. Celebrate your recovery

Once your business recovers from an emergency, it is important to re-connect with your customers. This could be a perfect opportunity promote your small business to your community.

Download the free MarketMyBiz tablet application to create your marketing plan on the go. Don't have a tablet? Our marketing plan template and guide is also available to download and complete offline.

10. Engage with your community

If your business is able to assist your local community following an emergency, consider helping your local schools, charities and community centres. This is a great way to engage with your community while creating exposure for your small business.

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