Fair trading laws
You need to know your rights and responsibilities according to fair trading laws.
Competition and Consumer Act
The main federal law, the Competition and Consumer Act 2010 (CCA), ensures that trading is fair for your business and your customers.
The CCA covers most aspects of the marketplace: dealings with suppliers, wholesalers, retailers, competitors and customers. It deals with unfair market practices, industry codes of practice, mergers and acquisitions of companies, product safety, collective bargaining, product labelling, price monitoring, and the regulation of industries such as telecommunications, gas, electricity and airports.
The Australian Competition and Consumer Commission (ACCC) administers the CCA. It promotes good business practices for a fair and efficient marketplace. Go to the ACCC for information about federal competition, fair trading and consumer protection laws.
Fair trading laws in your state or territory
Consumer protection is governed by state and territory laws (in the form of a Fair Trading Act in most cases). Familiarise yourself with the laws in your region.
See your state or territory fair trading offices for advice on business rights and obligations under fair trading laws. If you're unsure how fair trading laws apply to your situation, think about seeking independent legal advice.
Australian Capital Territory
New South Wales
NSW Fair Trading administers the NSW Fair Trading Act 1987. Fair Trading's Acceptable business conduct webpage provides business operators with information about how to trade fairly in New South Wales.
Find information on trader issues such as advertising, business tenancies, disposal of uncollected goods and product safety.
Forms and publications are available to assist businesses in giving the best deal in the marketplace.
The Department of Commerce's Consumer protection business page covers issues such as product safety, selling goods and services, advertising, promotion and sales practices and real estate and property.