Accessibility is committed to providing accessible websites to the widest possible audience, regardless of technology or ability. Accessibility and usability have been key elements considered in the development of our website. They have been designed to meet Australian Government standards, including those that relate to access for people with disabilities.

As per the guidelines set by the Web Accessibility National Transition Strategy, all government websites are required to meet the Web Content Accessibility Guidelines version 2.0 (WCAG 2.0 Double A compliance). aims to conform to the Double A standard of the WCAG 2.0, as developed by the World Wide Web Consortium (W3C).

Our Accessibility Action Plan

We undertook an accessibility audit in 2014 to ensure our website meets accessibility requirements. This work remains ongoing and we have developed an Accessibility Action Plan to address these requirements.

Our accessibility goals

We are committed to:

  • improving access to our free tools and resources to ensure they are available to all businesses
  • considering the needs of people with disabilities in the development of our online products and services
  • writing our website content in plain and simple language so that it’s easy to understand for as many people as possible
  • ensuring the information provided in our templates and guides is also available as HTML within our business topics. 

Read our Accessibility Action Plan for more information about the changes we’ve made so far and what we’re currently working on.

Contact us for help or provide your feedback

​Accessibility is very important to us. Please Email us if you have any difficulty in accessing our information, viewing documents or video content. We're trying to make this website as accessible as possible, so please let us know if you think there's anything we can improve. To share your thoughts with us, give feedback.

The National Relay Service

If you need assistance when contacting us via phone, the National Relay Service can help. The National Relay Service helps people throughout Australia who are deaf or have a hearing or speech impairment to telephone the wider community through a third person. The National Relay Service is a standard call and operates 24 hours a day, every day of the year.

Visit the National Relay Service for more information.

Thanks for your feedback. If you have any ideas on how we can improve, we'd love to hear them.

Please provide your comments in the feedback form.