Resolving franchising disputes

The Franchising Code of Conduct (Franchising Code) sets out a clear process for the resolution of disputes between a franchisor and a franchisee.

If a dispute occurs between the franchisee and the franchisor and it cannot be resolved, the Office of the Franchising Mediation Adviser (OFMA), formerly the Office of the Mediation Adviser, may be able to help you resolve it without going to court. The OFMA has a specialist panel of mediators across Australia who are trained to mediate franchise disputes. There is a fee once the mediator is appointed.

What to do…

  • Find out your options for mediation from OFMA.
  • Read the Australian Competition and Consumer Commission's information on Resolving franchising disputes.
  • See the Dispute resolution page under our Fair trading topic for information on dispute resolution and handling.
  • Consult a business adviser, accountant or solicitor for advice.

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