Conduct a business impact assessment

Talk to emergency services personnel to find out if it's safe to visit your business and if any protective clothing or equipment should be worn. When it's safe to do so, assess the physical damage to your business. Take lots of notes and photos for future reference. These will form the basis of a full impact assessment.

Your business impact assessment should cover the following:

  • Rank - Rank the damage according to its severity.
  • Damage - Describe the damage to buildings, assets, stock, documents or the surrounding area.
  • Impact to business - List any impacts the damage will have on your business' critical functions. Don't forget to also list any indirect effects to your business, such as reduced customer walk-through traffic.
  • Severity - Rate the severity of impact on your business: High, Medium or Low.
  • Recovery steps - List the steps needed to repair the damage.
  • Resources needed - What resources do you need to get the job done? This can include any preliminary cost estimates, service providers, employees and building materials. For example, a data recovery expert to recover data on your hard-drive.
  • Actioned by - Assign someone to complete each task.
  • Estimated date of completion - Work out a timetable. Even if it's an estimate it will be invaluable in keeping everyone focussed. Remember that people will be sympathetic to your situation so be realistic – don't put added pressure on yourself or give people unrealistic expectations for the completion of repairs.

What to do...

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