Take action in an emergency

In an emergency, the most important thing to do is ensure the safety of yourself and your employees, then protect your business and assets as much as possible.

Prepare for emergencies

Ensure you and your staff are aware of all emergency warning systems in your local area. Depending on the emergency, you may have time to switch off electricity, gas and water, board up windows, or sandbag entryways to minimise further damage to your property.

Be guided by local emergency services authorities as they can advise you of the best way to protect your property. In some cases there is no time to prepare, and you'll simply need to follow your emergency procedures as quickly and calmly as possible.

Follow your emergency procedures

Follow your emergency procedures, take your emergency kit and ensure everyone is accounted for and evacuated to a safe location outside the building or to a designated evacuation centre. Once everyone is evacuated ensure they follow the instructions of police, fire, ambulance, and emergency services personnel.


Once you have contacted all relevant emergency services (SES, police, fire, ambulance), check in with the people on your emergency contacts list. These could be family, friends, staff, or anyone else who may need to know your whereabouts and the current situation.

Keep up to date

Keep up to date on what's happening in your area, including local weather warnings. Check the Bureau of Meteorology, the local radio or television broadcasts. Social media is also becoming a common method for accessing official information during large-scale emergency situations.

What to do...

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