COVID-19: Stay up-to-date on the latest support for business on our coronavirus page or by calling 13 28 46. ×
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business.gov.au chatbot

We have launched a new chatbot service to support the high number of businesses enquiring about government measures in response to the coronavirus.

The business.gov.au chatbot will:

  • provide 24/7 assistance
  • guide you to information and services
  • answer frequently asked questions

The business.gov.au chatbot is not replacing the webchat feature on the website, but is another way you can find information.

Where can you find the business.gov.au chatbot?


The business.gov.au chatbot is only available on the coronavirus information on the website for now.

The chatbot is continually being improved, and the businesss.gov.au team are committed to monitoring data to improve the chatbot experience.

What you need to do


  1. Interact with the new chatbot.
  2. Complete the post chat survey to help our team improve.