If you’re a supplier, you must comply with mandatory standards to sell products in Australia. You must also comply with other product safety rules such as product bans and recalls.

A supplier can include retailers, wholesalers, distributors, importers or manufacturers.

Mandatory standards, product safety, bans and recalls are law. There are penalties and consequences if you sell products that do not comply.

Mandatory safety and information standards


There are two types of mandatory product standards:

  • Safety standards where goods must comply with rules for the performance, composition, contents, methods of manufacture or processing, design, construction, finish or packaging.
  • Information standards which are rules about information that must be given to consumers when they purchase specified goods. This information can include labels for cosmetics and tobacco products or care labelling for clothing and textile products).

Product safety regulation in Australia for general consumer goods is a shared responsibility between the Australian Competition and Consumer Commission (ACCC) and the states and territories product safety regulators. Other government agencies are responsible for regulating the safety of different types of products.

Supplying safe products


Businesses must use quality control measures to ensure products:

  • meet mandatory levels of safety
  • will not cause harm when used in a reasonable manner, including reasonable misuse

If you supply or manufacture products, you need to make sure they are safe. To do this you need to:

  • provide clear instructions for use
  • provide warnings against possible misuse
  • be aware of and meet industry and mandatory standards
  • develop product recall plans and procedures
  • incorporate safety into product design
  • implement a quality assurance program
  • respond quickly to safety concerns that arise

It makes good business sense to think about product safety. Complying with safety standards and bans will make your products safe and help you avoid:

  • the cost of recalls
  • damaging your reputation
  • exposing your business to legal action or formal complaints
  • losing customers

Product safety problems


If you have a product safety problem you should act quickly.

If you think a product is not safe you can:

In some cases you're legally required to notify the ACCC about a product safety problem.

Online product safety


The ACCC provides product safety guidance for online sellers. Its tips, information and factsheets on how to comply with mandatory standards will help you sell safe consumer products online.

Online product safety and the mandatory standards apply to local Australian businesses and international overseas-based businesses who sell to Australian consumers via the internet.