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Customers

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People

Customers

Customer service tips to help you provide a great experience before, during and after a sale.
101 Guide

Looking after your customers during COVID-19

Learn how to protect your customers' safety, understand their rights and keep them supporting your business.
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101 Guide

How to communicate with customers

Learn how to provide excellent customer service and find the best way to communicate with your customers.
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Tutorial

How to manage customer relationships

Understand how to build, manage and measure customer relationships.
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Tutorial

How to manage customer complaints

Learn how to deal with customer complaints and develop processes for your business.
101 Guide

Refusing service

Find out when you can and cannot refuse service to customers.
Article

Installing video surveillance

Understand privacy and surveillance laws if you're about to install video surveillance in your business.
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Tutorial

How to protect your customer's information

Find out if your business handles personal information, and how to protect it.
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