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People
Customers
Customer service tips to help you provide a great experience before, during and after a sale.
101 Guide
Looking after your customers during COVID-19
Learn how to protect your customers' safety, understand their rights and keep them supporting your business.
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101 Guide
How to communicate with customers
Learn how to provide excellent customer service and find the best way to communicate with your customers.
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Tutorial
How to manage customer relationships
Understand how to build, manage and measure customer relationships.
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Tutorial
How to manage customer complaints
Learn how to deal with customer complaints and develop processes for your business.
101 Guide
Refusing service
Find out when you can and cannot refuse service to customers.
Article
Installing video surveillance
Understand privacy and surveillance laws if you're about to install video surveillance in your business.
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Tutorial
How to protect your customer's information
Find out if your business handles personal information, and how to protect it.
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